This changes the help you see, not your account role. Search looks through every guide.
Enrol yourself or a child in a programme
Confirm the learner and programme fee, then check that a place is confirmed.
1Choose offering
2Select learner
3Check activation
4Review fee
5Confirm place
6Open live classes
1
Open the intended programme
On Programmes, choose View programme & join. Sign in or create an account when asked. Keep that join link so you can return to the same programme after verification or payment.
On your computer: Open the offering's join page and use its Sign in or Create an account link.
2
Check Who is joining?
Select your own learner account or the intended child. Confirm Joining for … before proceeding. Guardians should check the child's name for every enrolment, especially when managing siblings.
On your computer: Choose the learner; use Choose another learner if the displayed name is wrong.
3
Review access, price and permission
The summary separates Monthly learning activation, Programme enrolment and wallet balance. Already active skips activation. Review the programme fee and any promotion code. A junior purchasing with delegated permission must choose an approved guardian; otherwise ask the guardian to complete it.
On your computer: Read the summary, complete any required activation, then review Join programme and its confirmation.
4
Confirm the place and read the outcome
Choose Join programme and confirm the displayed details. If using the onboarding picker, select the desired programme cards and choose Join … selected programme(s). A guardian's child-card dialog instead uses Enrol, Programme or class and Confirm enrolment.
On your computer: Wait for the success, waiting-list or approval message. Each has a different next step.
5
Open the learner's live classes
After confirmed enrolment, use Open my live classes or Open this class where offered. A child signs in with their own student credentials. Current and future sessions linked to the enrolled cohort appear when scheduled.
On your computer: Check My live classes for the intended class and timetable.
Opens a new tab so you can keep these instructions beside your work. Reading a guide does not create an account, enrol you or make a payment.
If something does not work
I am on the waiting list or approval is required.
Read the page's status: it is not confirmed enrolment. The join flow states when no programme fee was taken. Ask the academy about the place, then return to the same link.
I paid but the class is missing.
Check whether you topped up, activated learning, or completed programme enrolment. Confirm the learner and cohort, then check the enrolment result before making another payment.
Frequently asked questions
Which registration option should I choose?
Choose I am 18 or older for your own learning, I am registering a child for a guardian account, or Register primarily as a coach to start teaching. Request academy-admin access is a separate approval route.
I confirmed my email. What happens next?
Return to the verification page and choose I have confirmed my email if needed. Follow Continue to sign in when offered. Learners then complete any required activation and programme enrolment; coaches start in the Coach portal.
Is activation an extra fee on top of the first subscription?
No. Learning activation is the first monthly subscription, not a separate activation charge. Check the current price before confirming. If learning is already active, continue to enrolment instead of paying activation again.
Does a free account or subscription unlock paid lessons?
No. Content must be marked Free, individually purchased, or included in an authorised programme, class, coach, academy or platform grant. A subscription by itself does not unlock separately priced content.
Does adding wallet funds enrol me or activate learning?
No. A top-up adds funds to the wallet. Return to the activation or programme screen, check its current status and complete any remaining confirmation.
Does my wallet change when I switch roles?
Your account wallet follows you across your available roles. A child's account and any authorised funding choices are separate: check the learner and payer before confirming a transaction.
Why does a coach have a Student portal?
It is available for the coach's own learning. Teaching starts in the Coach portal. Use the avatar's My account views to open Student when wanted and switch back to Coach for teaching.
Can I register a child using my own Student view?
Use the Guardian view and My Children to create or manage the child. Your personal Student view belongs to you. The child participates using their own student credentials, subject to their consent and access requirements.
Why is a programme visible but its live class missing?
A public listing is not enrolment. Confirm the intended learner, cohort, enrolment status and schedule. Waiting-list or approval status is different from a confirmed place. Future linked classes appear when scheduled.
What should I do if a payment is pending?
Use Refresh on the payment status card and check your wallet or payment history. Keep the receipt/reference and avoid a second payment while the first outcome is unresolved. Contact support if the status remains unclear.
Why can a junior not join the affiliate programme?
Affiliate applications involve commercial commission and payout terms and are limited to adult accounts. A guardian can apply through their own adult account.
Still stuck? We can help.
Send the page name, what you tried, the visible error, your device and your account role. A screenshot helps; hide private details. Never send a password, payment PIN or verification code.
