This changes the help you see, not your account role. Search looks through every guide.
Verify your email and continue
Confirm your address and recover when the email link or browser does not continue automatically.
1Check inbox
2Open email link
3Return to signup tab
4Confirm verification
5Continue
1
Find the activation email
Check the inbox for the exact address entered at signup. If it has not arrived after a few minutes, also check spam and promotions folders.
On your computer: Leave the verification page open and check your inbox in another tab.
2
Open the verification link
Follow the link in the email. Email verification confirms your address; it does not charge an activation fee, accept every future consent, or enrol you automatically.
On your computer: Open the link and follow its result. Continue in the original signup tab if needed.
3
Confirm and sign in if asked
On the verification page, choose I have confirmed my email. Read the status. If Continue to sign in appears, use it and sign in to the same account.
On your computer: Click I have confirmed my email, then Continue to sign in when offered.
4
Request a fresh email when necessary
Choose Resend activation email, check Email address, then send the request. The page gives a privacy-preserving response, so a resend message alone does not prove verification succeeded.
On your computer: Use the resend form, then return to your inbox for the new link.
Opens a new tab so you can keep these instructions beside your work. Reading a guide does not create an account, enrol you or make a payment.
If something does not work
The page still says verification is pending.
Check that you opened the link for this exact account. Use the latest email, then choose I have confirmed my email again. If the link is invalid or expired, request a fresh one.
I am verified but learning is not active.
Verification and the monthly learning subscription are separate. A learner continues to activation; a coach continues to the Coach portal.
Frequently asked questions
Which registration option should I choose?
Choose I am 18 or older for your own learning, I am registering a child for a guardian account, or Register primarily as a coach to start teaching. Request academy-admin access is a separate approval route.
I confirmed my email. What happens next?
Return to the verification page and choose I have confirmed my email if needed. Follow Continue to sign in when offered. Learners then complete any required activation and programme enrolment; coaches start in the Coach portal.
Is activation an extra fee on top of the first subscription?
No. Learning activation is the first monthly subscription, not a separate activation charge. Check the current price before confirming. If learning is already active, continue to enrolment instead of paying activation again.
Does a free account or subscription unlock paid lessons?
No. Content must be marked Free, individually purchased, or included in an authorised programme, class, coach, academy or platform grant. A subscription by itself does not unlock separately priced content.
Does adding wallet funds enrol me or activate learning?
No. A top-up adds funds to the wallet. Return to the activation or programme screen, check its current status and complete any remaining confirmation.
Does my wallet change when I switch roles?
Your account wallet follows you across your available roles. A child's account and any authorised funding choices are separate: check the learner and payer before confirming a transaction.
Why does a coach have a Student portal?
It is available for the coach's own learning. Teaching starts in the Coach portal. Use the avatar's My account views to open Student when wanted and switch back to Coach for teaching.
Can I register a child using my own Student view?
Use the Guardian view and My Children to create or manage the child. Your personal Student view belongs to you. The child participates using their own student credentials, subject to their consent and access requirements.
Why is a programme visible but its live class missing?
A public listing is not enrolment. Confirm the intended learner, cohort, enrolment status and schedule. Waiting-list or approval status is different from a confirmed place. Future linked classes appear when scheduled.
What should I do if a payment is pending?
Use Refresh on the payment status card and check your wallet or payment history. Keep the receipt/reference and avoid a second payment while the first outcome is unresolved. Contact support if the status remains unclear.
Why can a junior not join the affiliate programme?
Affiliate applications involve commercial commission and payout terms and are limited to adult accounts. A guardian can apply through their own adult account.
Still stuck? We can help.
Send the page name, what you tried, the visible error, your device and your account role. A screenshot helps; hide private details. Never send a password, payment PIN or verification code.
